Betcan Casino Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use Betcan. We respect your privacy and describe here the types of data we handle, how we use it, the choices you have, and how to contact us about your information.

Types of data we collect

We collect information you provide directly and information gathered automatically when you use our services. This helps us operate accounts, process payments, and keep the platform secure and fair.

Personal data

Personal data may include your name, email address, date of birth, residential address, phone number and identity documents when verification is required. We use this data to create and manage your account and to meet verification and responsible-gaming checks.

Technical data

Technical data includes IP address, device identifiers, browser type, operating system, language preferences and basic location data. This information supports site operation, fraud prevention and user experience on desktop and mobile.

Transactional data

Transactional data covers deposits, withdrawals, wager and bet history, game play activity and payment method details. Transactional records are used for account management, payment processing, dispute resolution and compliance checks.

How we use your information

We use collected information to deliver our services, verify accounts, process payments, respond to enquiries, and maintain safe and responsible play. We may also use data to investigate suspicious activity, prevent fraud, and improve our platform.

Data protection practices

We protect information using appropriate technical and organisational measures such as access controls, authentication and encryption where appropriate. Staff with access to personal data are trained on data handling and privacy. While we work to protect your information, no system is completely risk free.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, analyse usage, and support functionality such as session management and personalised settings. Third-party analytics and advertising providers may also place cookies to help measure and serve relevant content. You can manage cookie settings through your browser or device controls.

User rights

You have the right to access, correct or request the deletion of your personal information. You can also object to certain processing activities and request restriction of processing in specific circumstances. Some requests may be limited if we need to retain data for legal, security or regulatory reasons.

Access, correction and deletion

To exercise your rights, contact our support team at [email protected]. We will ask you to verify your identity before fulfilling requests. Certain requests may require additional information and may be subject to applicable legal exceptions.

Information sharing and third parties

We may share information with service providers who perform services on our behalf such as payment processors, identity verification, IT hosting, analytics and customer support. We also disclose data when required by law or to protect our rights and safety. Aggregated or anonymized data may be used for reporting and product improvements.

Privacy policy updates

We may update this policy from time to time. Any changes will be posted on our site with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.