Betcan Casino Responsible Gambling
At Betcan we take responsible gambling seriously. We want play to be safe, controlled and enjoyable, so we offer a range of tools and support to help you manage your activity. If you ever feel play is getting out of hand, we encourage you to use the controls below or contact our support team for help.
Player protection principles
We aim to protect players by promoting informed, controlled play. Accounts are for adults only - you must be 18 or older to register. We monitor activity for signs of risky behaviour and will act where necessary to protect players, which may include account restrictions or requests for verification.
Activity-control tools
Betcan provides several practical tools that let you control how you use your account. These controls are available from your account settings and can be adjusted to match your needs.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. You can reduce limits at any time and the reduction will take effect immediately. If you want to increase a limit, we may require confirmation by email and the request will only be processed after the previous limit period has expired.
Loss limits
Loss limits let you cap how much you can lose over a set period. Use these limits to keep your spending within a comfortable range. Changes to loss limits follow the same immediate-reduction and delayed-increase policy as deposit limits.
Time limits and session controls
Use session limits and hourly in-game reminders to manage play time. You can set maximum session lengths and receive notifications while you play. We also offer temporary account breaks, which pause access for a short period and reactivate automatically after the break ends.
Self-exclusion
If you need a longer break, you can choose self-exclusion for a fixed term or indefinitely. Self-exclusion blocks access to your account and related services for the chosen period. If you select a temporary exclusion, your account will remain closed until the exclusion ends; indefinite exclusions require a formal reinstatement request and may involve additional verification steps.
Recognizing problem behaviour
Watch for warning signs such as spending more than you planned, chasing losses, skipping responsibilities to play, or experiencing anxiety about your play. If you notice these signs in yourself or someone close to you, consider using limits, taking a break or contacting support.
Practical tips for staying in control
- Set deposit and loss limits before you play.
- Use session reminders and stick to planned play times.
- Avoid gambling when stressed or under the influence of alcohol.
- Keep track of wins and losses and review your activity regularly.
- Take regular breaks and use temporary account closures if needed.
Support and professional help
If you need assistance, our support team is available around the clock via live chat and email. We can help apply limits, set exclusions or point you to further resources. For issues that need professional attention, please seek qualified support from a trained counsellor or a recognised gambling support organisation in your area.