Contact our team
Need help? Our support team is ready to assist with account questions, KYC and verification, technical issues, or general feedback. You can reach us by live chat for quick answers, by phone for urgent matters, or by email for detailed requests. You can also send documents securely for verification. We aim to respond promptly and guide you through deposits, withdrawals, bonus questions and security concerns using convenient communication channels. Support is available in English.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat 24/7; email replies usually within 1-2 hours) |
| General enquiries | [email protected] (Payments and business questions) |
| Affiliate enquiries | [email protected] (Partner support and tracking) |
| Phone | +1 416 289 7431 (For urgent account issues) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or when you need to send documents. For faster handling, please contact [email protected] with a clear subject line and include up-to-date contact details and your account ID. Missing or unclear information can cause delays, so attach relevant files and a concise description to help us resolve your case quickly.
Send us a message
Response Time
At Betcan, our support team aims to respond quickly to all inquiries. Most messages receive a reply within one business day. For more complex issues, such as ID verification, payment investigations or security reviews, processing can take longer depending on the case. We'll keep you updated and may request extra documents to resolve the matter as fast as possible.
Feedback
We value your feedback. Please share suggestions, ideas or any issues you spot so we can improve the site. Every message is reviewed carefully by our team and used to refine features, support and your overall experience. Use the feedback form in your account or email [email protected], and we’ll review submissions and act on common issues and helpful ideas.